Refund Policy

Last Updated: April 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on Ventmale. It is designed to ensure transparency and fairness for our users while providing maximum legal protection for ventmale in accordance with applicable laws and regulations in the jurisdiction of Latvia (LV).

Scope and Applicability

This policy applies to all users of Ventmale who make purchases of products or services through our website. By making a purchase, you agree to be bound by the terms of this Refund Policy.

Definitions

  • Refund: A return of funds to the user for a purchase made on Ventmale.
  • User: Any individual or entity that accesses or uses Ventmale.
  • Purchase: Any transaction completed on Ventmale for products or services.

Main Policy Content

1. Refund Eligibility

Refunds may be issued under the following circumstances:

  • If the purchased product or service is defective or not as described.
  • If the user cancels their order within 14 days of purchase, provided that the product or service has not been used or accessed.
  • If the user experiences a technical issue that prevents the use of the purchased product or service, and such issue is not resolved within a reasonable timeframe.

2. Refund Process

To request a refund, users must:

  1. Contact our customer service team at [email protected] within the eligibility period.
  2. Provide proof of purchase, including order number and transaction details.
  3. Describe the reason for the refund request clearly and concisely.

Upon receipt of a refund request, ventmale will review the request and respond within 14 business days. If approved, the refund will be processed using the original payment method.

3. Non-Refundable Items

The following items are non-refundable:

  • Any digital products or services that have been accessed or downloaded.
  • Gift cards or promotional items.
  • Any services that have been fully rendered or completed.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when requesting a refund.
  • Comply with the terms outlined in this Refund Policy.

Limitations and Disclaimers

ventmale reserves the right to refuse a refund if:

  • The refund request is made after the eligibility period.
  • The user fails to provide necessary documentation or information.
  • The product or service has been misused or damaged by the user.

In no event shall ventmale be liable for any indirect, incidental, or consequential damages arising from the purchase or use of products or services.

Data Protection/Security

All personal data provided during the refund process will be handled in accordance with our Privacy Policy. We take the security of your information seriously and implement appropriate measures to protect it.

Changes to Policy

ventmale reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on Ventmale. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

  • Company: ventmale
  • Phone: +3712646821539
  • Email: [email protected]
  • Address: Origo One, Stacijas laukums 2, 7th floor, office 34, Rīga, LV-1050, Latvia

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Latvia (LV). Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts located in Latvia.